Workspace · demo data
Pilot settings
Configure how Aiera Voice AI, WhatsApp, CRM and ad platforms behave for the CC&Co. growth pilot.
This is a demo-data pilot
All toggles and connections below are stored only in this browser session. No real integrations, phone numbers or ad accounts are affected. For pilot support call +91 97545 43030.
Languages
Aiera answers calls in the caller's preferred language
Call window & escalation
When Aiera calls and when it hands off to a human
Computed summary
Aiera calls ~462h per week across 7 centres (11.0h/day, 6 days).
Escalates at score ≥ 70 — Balanced — recommended for most centres. Negative sentiment always escalates.
5 of 6 escalation rules active.
Intent score
≥ 70 → Human sales rep (on-shift)
Enterprise seat count
≥ 50 seats → Enterprise sales lead
Negative sentiment on renewal call
Detected once → Community lead + Revenue Ops
Repeat objection unresolved
2nd occurrence → Coaching queue
Budget alert on ad spend
CPL +20% WoW → Spend Agent + Marketing lead
Missed call not recovered
> 15 minutes → Duty manager
Call windows by centre
Live and pipeline market coverage
CC&Co. @ GBB Kothrud
09:00–20:00 · Mon–Sat
CC&Co. Aundh
09:30–20:00 · Mon–Sat
CC&Co. Prabhat Road
09:00–19:30 · Mon–Sat
Baner (pipeline)
10:00–18:30 · Mon–Fri
Viman Nagar (pipeline)
10:00–18:30 · Mon–Fri
Hinjawadi Phase 1 (pipeline)
10:00–18:30 · Mon–Fri
Kharadi (pipeline)
10:00–18:30 · Mon–Fri